TouristMobile GmbH (TM) puts great emphasis on the protection & security of your data and the preservation of your privacy. Thus, we inform you below about collection and use of personal data.
TM collects and uses personal data, with the user's consent, to provide services and discloses information it if necessary. This includes, for example, account activation, travel data processing, etc. Personal data is any information that relates to an identified or identifiable living individual.
The following data types and data categories are subject of personal data:
Personal data (first name and last name, telephone number, e-mail address, user name, password)
Device information (especially operating system, device version, language settings, push ID and app version)
IP address, date / time of the request
Time zone difference to GMT
Content of the requirement (concrete page)
Access status / HTTP status code
Transferred amount of data
Browser, language and version of the browser software
Itinerary data (especially booking codes, travel time, travel destinations, information regarding means of transport) without credit card information or mileage profiles
TM uses personal data for the following purposes:
To provide services and to fulfil duties, such as creating and managing itineraries or profiles, in addition to providing, operating, hosting, managing, connecting and improving TM Services.
To provide customer services, such as the processing questions, comments or requests.
To provide users with news related to services and products from TM and its affiliates and selected partners regarding features, functionality and other information.
To provide information by e-mail or other means of electronic notification regarding product use, requests and purchases, such as transaction acknowledgments, invoices, technical notes and other security, privacy and administrative information related to the use of TM services.
To tailor individual user experiences, service-content, marketing and recommendations to user specific preferences. This includes personalized content to better suit user-specific interests, needs and location.
To create anonymised records of personal information to improve TM's and its affiliates' and selected partners' products and services.
To protect users of TM Services, their business activities and partners, as well as to implement TM's terms and conditions.
To protect against fraudulent, unauthorized, unlawful acts or to detect and ward off fraud.
Processing, use and storage of personal data takes place primarily internally on TM servers in Austria and Germany, as well as third-party providers.
TM does not modify personal data independently. Personal data will be amended, corrected or deleted only after documented instructions by the user. If an affected person contacts TM in this regard, TM will immediately process this request.
TM enforces deletion concepts, rights to be forgotten, corrections, data portability and inquiries according to documented user-instructions.
Data copies or duplicates not created without the user's knowledge. This does not include backup copies, necessary to ensure proper data processing, and for compliance with legal retention requirements.
Documentation that serves the purpose of proper data processing, is retained by TM in accordance with the respective retention periods.
It has top priority for TM to maintain the integrity and confidentiality of personal information. TM therefore implements data processing and privacy practices that are in accord with this priority. Nevertheless, it should be noted that no electronic data transmission or data storage is completely safe. TM strives to protect your data by all means, but cannot guarantee absolute data security.
In the course of service provision, TM may pass on personal data to the following recipients:
The company at which the user is employed (if applicable).
Tour Operator who make bookings on behalf of the user.
Other third parties, if (a) data transfer is required by law, (b) to uphold TM's legal rights, (c) to maintain users' interests, and (d) to adequately provide TM's services.
Other individuals, if user consent is existent.
TM will never share or sell personal information to other third-party companies for commercial or marketing purposes without the user's consent. Should the user request such a transfer, e.g. in the course of a special program or function, this constitutes is an exception. In these cases, TM grants the user the opportunity to withdraw the consent at any time.
Some services offered by TM include links to pages and services of third parties. This privacy statement does not extend to other providers. TM has no influence on third parties to comply with the data protection regulations and therefore takes responsibility for the accuracy, timeliness and completeness of the information provided at third-party websites.
TM smartphone applications collect statistical data regarding app usage. These include app-usage analysis, crash reports, campaign measurement, etc. TM thereby uses only technologies developed by TM itself. All data is anonymized and transferred via a mobile client to TM servers.
Within the scope of service provision, TM complies with the corresponding data protection laws prevailing in the European Economic Area. This gives the user the following rights:
Processing of personal data is based on the user's consent. The user has the right to revoke his consent for future processing at any time. However, this has no impact on the legitimacy of data processing before the consent was revoked.
Please note that consent can also be given in an implied form.
The user has the right to access, rectify or delete his personal information or to transmit or receive a copy of his personal information in a usable format.
The user has the right to object processing of personal data under certain circumstances. Note that this may limit or reduce of the services provided by TM.
The user has the right to file a complaint with an appropriate data protection authority.